Northern Air Cargo
Northern Air Cargo leveraged AireXpert to streamline aircraft event communication across crews, Maintenance Control, and MRO partners—cutting 80% of communication-related delays and increasing fleet availability without expanding resources.
How Northern Air Cargo used AireXpert to reduce delays, automate maintenance alerts, and protect on-time performance.
How a 17-Aircraft Cargo Operator Cut 80% of Delays Without Expanding Its Fleet
When your entire operation depends on a small number of aircraft, downtime hits differently.
Northern Air Cargo runs a lean, high-stakes operation. With just 17 aircraft supporting routes across Alaska and beyond, every delay is amplified. A single out-of-service aircraft can mean missed deliveries, cascading disruptions, and reputational risk.
The challenge wasn’t their crews.
It wasn’t their processes.
It was their communication infrastructure.
The Hidden Cost of Disconnected Communication
Before implementing AireXpert, maintenance coordination was fragmented. Email threads, phone calls, and manual updates slowed response times and muddied accountability.
In high-pressure environments, fragmented communication does more than frustrate—it adds risk. Issues took longer to resolve. Critical updates were missed. Crews lacked a shared view of what needed to happen next.
A Simpler, Smarter Fix
Northern Air Cargo implemented AireXpert’s aircraft event management platform—a real-time, role-specific workspace that brought visibility and structure to every event.
Here’s what changed:
- Shared event workspace connecting MOC, station crews, and MRO providers
- Real-time updates to shrink turnaround times
- Global messaging via WhatsApp and SMS for remote station communication
- Automated event history to ensure no details were lost or repeated
With everything in one place, every stakeholder had access to the same information—instantly.
Results That Moved the Needle
This wasn’t a digital overhaul. It was an operational unlock.
- 📉 80% fewer delays tied to miscommunication
- 🔄 Faster return-to-service, improved aircraft availability
- 📲 90% of event alerts now automated
- 🚫 Fewer penalties and missed SLAs
- 👍 Higher NPS thanks to more reliable performance
Northern Air Cargo didn’t add aircraft or headcount.
They created efficiency by removing noise.
What You Can Learn From This
If your crews still rely on phone calls and inboxes to coordinate unscheduled events, ask yourself:
- How many of your delays come down to poor communication?
- What would 90% automation of maintenance alerts unlock for your operation?
- Are your aircraft unavailable longer than they need to be?
AireXpert helped Northern Air Cargo transform their fleet’s availability—without changing the fleet.
The insight: operational improvement doesn’t require overhaul.
It requires clarity.
Want to see what that looks like in action? Let’s talk.
